Privacy Policy

OnVerra Health LLC ("OnVerra Health," "we," "us," or "our") is committed to protecting the privacy of our clients, employees, applicants, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

• Name, date of birth, and contact information (phone, email, address)
• Emergency contact information
• Employment application details (work history, certifications, references)
• Information submitted through our website contact form or care inquiry form

Client Care Records

As a licensed health care service firm, we collect and maintain health-related information necessary to provide care, including medical history, care plans, and visit records. Requests about client care records, such as a copy of your record, go to our Privacy Officer at (908) 718-1948 or info@onverrahealth.com and are handled under the privacy notice in your admission packet.

Website Information

When you visit our website, we may automatically collect technical information such as your browser type, IP address, and pages visited. We do not use tracking cookies for advertising purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide, coordinate, and manage home care services
• Process employment applications and manage employee records
• Respond to inquiries submitted through our website
• Comply with New Jersey state regulations (N.J.A.C. 13:45B) and CHAP accreditation standards
• Send appointment reminders, care notifications, and operational communications
• Conduct quality assurance and performance improvement (QAPI) activities
• Fulfill legal and regulatory obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• To provide and coordinate your care and to run our services, as New Jersey law allows
• With your physicians and other health care providers involved in your care
• With regulatory agencies as required by New Jersey law (NJ Division of Consumer Affairs)
• With CHAP accreditation surveyors during quality review site visits
• With service providers who assist our operations (e.g., email delivery, cloud hosting) under written agreements that protect your information
• As required by law in response to court orders, subpoenas, or legal process

4. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

• Encrypted data transmission (SSL/TLS) for all website communications
• Role-based access controls limiting data access to authorized personnel
• Multi-factor authentication on every staff account
• Regular security assessments and audit logging
• Client care records kept in a secure electronic care-record system, with access limited by role and multi-factor authentication

While we strive to protect your information, no electronic transmission or storage method is 100% secure. If you believe your information has been compromised, please contact us immediately.

5. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Tell us how you want us to contact you, and ask us to correct information you believe is wrong
• Ask for a list of the times we released your information to someone outside OnVerra Health
• Raise a privacy concern with our Privacy Officer, with CHAP, or with the New Jersey Division of Consumer Affairs (contacts are on our Consumer Information page)

Requests about client care records, such as a copy of your record, go to our Privacy Officer at (908) 718-1948 or info@onverrahealth.com and are handled under the privacy notice in your admission packet.

6. Data Retention

We retain personal and health information in accordance with New Jersey regulations, which require home care records to be maintained for a minimum of 10 years. Employment records are retained as required by applicable federal and state employment laws. Website inquiry data is retained for up to 2 years.

6.5 New Jersey Data Privacy Act (NJDPA) Rights

Under the New Jersey Data Privacy Act (N.J.S.A. 56:8-166.4 et seq.), New Jersey residents may exercise the following rights with respect to non-medical personal information OnVerra Health collects through our website, marketing channels, and employment-application surfaces:

• Right to delete — request removal of your personal information.
• Right to access (export) — request a copy of the personal information we hold about you.
• Right to correct — request correction of inaccurate personal information.
• Right to appeal — if we deny your request, you may appeal our decision (see below).

We do not sell your personal information, and we do not use it for targeted advertising or profiling. There is no sale or targeted-advertising activity for you to opt out of.

Requests about client care records, such as a copy of your record, go to our Privacy Officer at (908) 718-1948 or info@onverrahealth.com and are handled under the privacy notice in your admission packet.

We will respond to verifiable NJDPA requests within 45 days of receipt (N.J.S.A. 56:8-166.10(c)). If we need additional time, we will notify you in writing.

Appeals. If we deny your request, we will tell you why and explain how to appeal. We will respond to an appeal within 45 days (N.J.S.A. 56:8-166.10). If your appeal is denied, you may escalate to the New Jersey Division of Consumer Affairs (124 Halsey Street, Newark, NJ 07102; 1-800-242-5846 in New Jersey or (973) 504-6200; njconsumeraffairs.gov).

7. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website. If we provide home care services to minors, information is collected from and managed by their parent or legal guardian.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: